FAQ: Frequently Asked Questions
Find answers to your questions.
Find answers to most of your questions on this page. For location-specific information, you can check the "Practical Information" tab under each destination.
Can't find what you are looking for? Then you are welcome to contact us with your questions, of course.
In our service houses, there are toilets, sinks, showers, a kitchen, and a laundry room. Showers are included in the price for our guests. The key card for the washing machine can be charged at the reception.
Parking should take place in the designated area for where you will be staying. Day visitors should park in the communal parking area outside the premises.
The speed limit on the premises is 10 km/h. Please be considerate of others on the property.
We have free WiFi suitable for browsing on the premises. Signal strength depends on where you are on the property. Password: Welcome23
There should be silence on the premises between 24:00 and 07:00.
Upon check-in, you will receive a magnetic/key card. These provide access to your accommodation unit, barriers, and common areas. The card is also used for the washing machine. It can be topped up with money at the reception.
Lost cards are replaced for a fee of 50 kroner.
Use the key card/magnetic card you received at check-in to open barriers and entrances to the common areas.
Greywater and latrine emptying should be done at designated locations.
For spots with a connection to the sewage system, a sealed hose should be used.
Topcamp cares about the environment. Therefore, we encourage all our guests to sort their waste at the waste stations marked on the area map. With us, you can sort food waste, glass and metal, and plastic.
You are responsible for handling gas correctly and ensuring that it is disconnected/shut off when you are not present or sleeping.
Grilling should be done on a fireproof surface. The grill should never be placed directly on the ground; ensure that it is 40 cm above.
Emptying charcoal should be done in special containers at the waste stations.
All our destinations are cashless.
Pets are welcome with us – both for camping stays and in selected cabins. We know many guests like to bring their four-legged family members along on holiday.
To make sure everyone has a pleasant stay, we kindly ask that a few simple guidelines are followed when bringing pets:
Pets are not allowed in beds or on sofas in the cabins.
If your pet needs to stay alone in the cabin, it must be kept in a crate.
Please remember to clean up after your dog and help keep the area nice for everyone.
We have a defibrillator at the reception.
To ensure that everyone thrives with us, we have some rules that all our guests must adhere to.
Guests who do not comply with the rules of conduct may be asked to leave and must immediately vacate the campsite without any claim for compensation. Topcamp reserves the right to modify the rules of conduct at any time. See Rules of Order.